FAQs

Are you accepting new clients?

Yes, we’re happy to welcome new clients and their pets. Give us a call at (847) 398-3355 to schedule your first appointment, and we’ll get you on the books.

What are your hours?

Please call (847) 398-3355 or check our website for current hours of operation.

Do you offer emergency or urgent care?

If you believe your pet is having an emergency, please call the emergency hospital nearest you.

What payment methods do you accept?

We accept cash, checks, and major credit or debit cards. Visit our Payments & Pricing page for more information, or contact us at (847) 398-3355

Do I need an appointment?

Yes, we see patients by appointment to make sure we have adequate time to give to each pet. If you have an urgent concern, call us at (847) 398-3355 and we’ll do our best to get you in as soon as possible.

What should I bring to my first visit?

Bring any previous medical records you have, a list of current medications, and any questions or concerns you want to discuss. If your pet gets anxious, bringing their favorite treat can help make the visit easier for everyone.

What if my pet needs care you don’t provide?

If your pet needs care beyond what we offer here, we’ll let you know and help you find the right specialist or facility. We’re happy to provide referrals and send along your pet’s medical records.